Jessica Castelo is a museum technician in the Visitor Engagement Office. Here, she answers a short Q&A session about her work and life outside the office.
Describe your work at the Library. I’m the chief of the Visitor Engagement Office. I oversee a team of people — both staff and volunteers — who welcome thousands of visitors to the Library’s public spaces and exhibitions each day. In addition to acting as front-line customer service, we also help visitors connect to the …