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Category: New Visitors Experience

Image of an ornate clock showing 2:05 with sculpted male figures sitting on each side of the clock face

My Job: Katie Klenkel, Connecting Visitors to the World’s Largest Library

Posted by: Wendi Maloney

Describe your work at the Library. I’m the chief of the Visitor Engagement Office. I oversee a team of people — both staff and volunteers — who welcome thousands of visitors to the Library’s public spaces and exhibitions each day. In addition to acting as front-line customer service, we also help visitors connect to the …

Image of an ornate clock showing 2:05 with sculpted male figures sitting on each side of the clock face

A New Vision for an Inspiring Location

Posted by: April Slayton

Plans for a new renovation to the Library's Thomas Jefferson Building, designed to offer more members of the public access to the Library's inspiring architecture and comprehensive collections, include an oculus; a circular glass window that will allow visitors to look up to the dome from the orientation center below the Main Reading Room, where visitors will begin their Library journey.